Shipping & Returns

Where we ship

We ship to addresses in the United States only. Checkout does not accept shipping addresses outside the US, and we do not currently offer international shipping.

Shipping costs

Checkout does not add a separate shipping charge today: the product total you see in your cart is the amount you pay. [OWNER REVIEW: confirm the intended shipping-cost policy; no shipping fee is currently charged at checkout.]

Processing and delivery

Orders are typically processed within 2-5 business days of payment [OWNER REVIEW: confirm the processing window], and delivery time depends on the carrier and your location [OWNER REVIEW: confirm a delivery estimate and the carrier mix before publishing one].

Your order ships to the address you enter at checkout, so please double-check it before paying.

Tracking and order status

The store does not currently send automated shipping-confirmation or tracking emails. For a status update on your order, email support@partyboxaudio.com from the email address you used at checkout and we will look it up.

Returns

You can return an item within 30 days of delivery [OWNER REVIEW: confirm the return window] if it is in its original condition with its original packaging and accessories.

To start a return, email support@partyboxaudio.com from the email address you used at checkout with the item(s) you want to return and the reason. There is no self-serve returns portal; we will reply with return instructions.

Once your return is received and inspected, we refund the purchase price to your original payment method through Stripe. Return shipping is paid by you unless the item arrived damaged or we sent the wrong item [OWNER REVIEW: confirm who pays return shipping and any restocking terms].

Damaged or incorrect orders

If your order arrives damaged, or you received the wrong item, email support@partyboxaudio.com as soon as possible after delivery with a photo of what you received. We will make it right with a replacement or a refund.

Order changes and cancellations

There is no self-serve way to change or cancel an order, so email support@partyboxaudio.com as soon as possible. If your order has not shipped yet, we will do our best to cancel it and refund you in full. If it has already shipped, the returns process above applies.

Contact

Anything shipping or returns related: email support@partyboxaudio.com.